Frequently Asked Questions
A traveller’s retreat since 1928, The Gables is an historic motor lodge reimagined as a bohemian retreat in the heart of Raleigh. Alongside its 18 guest rooms, The Gables is home to Alcove, an all-day café and bar, and our Goodie Shoppe.
The Gables is located in the Mordecai neighborhood of downtown Raleigh at 1217 Wake Forest Road, Raleigh, NC 27604. Close enough to wander, far enough to exhale.
Yes, there is limited complimentary parking available for guests. Additional public street parking is available nearby. A map of suggested street parking will be provided prior to arrival.
The Main House of The Gables has an ADA lift to provide access from ground level to the main entrance. The Garden House does not have an elevator. Our all-day café, Alcove, is located on the first floor of the Garden House and is ADA accessible.
For the comfort, safety, and enjoyment of all guests, The Gables is strictly gun-free, smoke-free, vape-free, and drug-free. This policy applies to all indoor and outdoor areas of the property. A $250 fee will be charged for each violation.
All alcohol consumed or stored in common areas must be purchased through our all-day café, Alcove. Guests may choose to bring in their own alcohol, but it must be kept and consumed only in the guest’s room. This policy is strictly enforced as both parties could be penalized by the local authorities.
We love pets. However, to ensure a comfortable experience for all guests, pets are not permitted at The Gables. Emotional support, therapy, comfort, and companion animals are also not permitted.
- This policy does not apply to service dogs that meet the requirements of the Americans with Disabilities Act (ADA). Service animals are welcome at The Gables.
- Please note that emotional support, therapy, comfort, and companion animals are not considered service animals under the ADA. These animals provide comfort through their presence but are not trained to perform a specific task or work related to a person’s disability. While some states and local governments may have additional protections for emotional support animals, North Carolina does not require businesses to allow them in public accommodations. Refunds will not be issued for guests who arrive with an unauthorized emotional support animal.
To help ensure a smooth arrival experience, guests traveling with a service dog may be asked the following ADA-permitted questions:
- Is the dog a service animal required because of a disability?
- What work or task has the dog been trained to perform?
Service animals must:
- Remain under the handler’s control at all times.
- Be leashed unless the leash interferes with the service animal’s ability to perform its trained task.
- Not be left unattended in guest rooms or public areas.
All are welcome, though the pace here tends to favor a quieter kind of stay.
We love our neighbors and we’d like them to continue loving us. Indoor and outdoor quiet hours are 10pm-8am.
We understand that travel plans can change. Reservations may be canceled without penalty up to 72 hours prior to the scheduled check-in time. Within 72 hours of arrival, the first night's room charge, which is collected as a deposit 72 hours before arrival, becomes non-refundable.
For reservations booked under an Advance Purchase rate, the full stay is charged at the time of booking and is non-refundable.
Please note that different cancellation policies may apply when reservations are made through a third-party booking service like Expedia or Airbnb. Those bookings must be cancelled through the applicable service and cannot be cancelled through The Gables.
A valid credit card is required to confirm your reservation. Our standard policy includes a non-refundable charge for the first night's stay, collected 72 hours before arrival. Select promotional or discounted rates may require full prepayment or have alternative deposit requirements. Full details are provided during the booking process and in your reservation confirmation.
Yes. The Gables is made for gatherings. Reach out to us at hello@thegablesraleigh.com and we’ll help you bring your gathering to life.
Yes. Bookings of five or more rooms are subject to our Group Booking Terms & Conditions and must be pre-approved by management. Contact us at hello@thegablesraleigh.com to inquire about availability of group bookings.
Check-in begins at 3PM. Check-out is by 12PM.
When the rhythm of the day allows, we’re happy to extend a little extra time for a nominal fee of $25/hour.
No. Gables staff are onsite and available to assist guests 7am-9pm most days. After-hours assistance is available 24/7 through our text messaging system. Everything you need will be provided prior to your arrival, so you’ll just need to show up.
Guests must be 21 or older to reserve a room.
Our 18 rooms are light-filled and quietly considered - spaces meant to enjoy a favorite book, a beautiful textile, an unfinished journal, a deep sleep, a new idea. Each room features a writer’s desk and complimentary correspondence supplies, Wonder Valley bath products, Marfa hand soap, in-room water service, complimentary Wi-Fi, and a retro Bluetooth speaker and alarm clock.
Yes, complimentary Wi-Fi is available throughout The Gables, though we hope you’ll disconnect when it feels right.
No, you won’t find televisions here — just a little more room to slow down, connect, and rest.
No, but The Gables has relationships with multiple nearby fitness studios who offer discounts for classes and studio time. See your in-room directory for more information.
Yes. Alcove is an all-day café and bar in the original stone garage at The Gables, serving coffee, cocktails, and European-style picnic fare.
Visit alcoveraleigh.com to see current hours of operation.
About Digital Room Keys at The Gables
A Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.
If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.
Don’t worry, you can always check in at the front desk when you arrive at the hotel, either in person or at our check-in kiosk. If needed, you can also ask for assistance!
Yes, you can use both
If you book multiple rooms on the same date, the Wallet key is only activated for the room you are assigned to. If you book a room on multiple dates, a different Wallet key is activated for each stay. Each key is only active for your current stay after you complete your online check-in.
Room Key in Google Wallet FAQs
If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device.
- Android: Android 9 or higher with NFC turned on.
- Google Wallet: The latest version of Google Wallet app (recommended)