Frequently Asked Questions

The Gables uses digital room keys. Please read on for frequently asked questions about digital room keys. More FAQs will be added soon!


A Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.

If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.

Don’t worry, you can always check in at the front desk when you arrive at the hotel, either in person or at our check-in kiosk. If needed, you can also ask for assistance!

Yes, you can use both

If you book multiple rooms on the same date, the Wallet key is only activated for the room you are assigned to. If you book a room on multiple dates, a different Wallet key is activated for each stay. Each key is only active for your current stay after you complete your online check-in.

Room Key in Google Wallet FAQs

If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device.

  • Android: Android 9 or higher with NFC turned on.
  • Google Wallet: The latest version of Google Wallet app (recommended)

Room Key in Apple Wallet FAQs

Click here for Apple Wallet FAQs